Customer FAQ

Frequently Asked Questions for Customers

If you have questions about your purchase, registration or customer account, please read the Customer FAQ below. Please feel free, however, to contact our Support Team.

Please select which product you are using:

DTS xChange Customer FAQ

How can DTS xChange save me time and money? Are there any other 3rd party tools in the market to help me with my DTS to SSIS migration? How can I activate DTS xChange?

What are the different licensing options available with DTS xChange? How can I extend the trial period? What are some common product registration issues?

BI xPress Customer FAQ

How do I activate BI xPress?

How do I deactivate or transfer my BI xPress license to another machine?

BI Documenter Customer FAQ

How can I check if I am running the latest version of BI Documenter? How do I update BI Documenter with the latest version? How do I enter my license information?

What are the system requirements? What versions of SQL Server does BI Documenter support? How do I make documentation using the command line application?