---
title: What is Copilot Studio? (Create Custom AI Chatbots)
description: Build custom co-pilots with Co-pilot Studio. Learn how to add knowledge sources, generate AI responses, and deploy co-pilots across platforms.
---

[Pragmatic Works Nerd News ](https://pragmaticworks.com/blog)

# [What is Copilot Studio? (Create Custom AI Chatbots)](https://pragmaticworks.com/blog/what-is-copilot-studio-create-custom-ai-chatbots)

 Written by [Jonathon Silva](https://pragmaticworks.com/blog/author/jonathon-silva) | Nov 11, 2024

In this video, [Jonathan Silva](https://pragmaticworks.com/instructors/jonathon-silva) from Pragmatic Works introduces the newly updated Co-pilot Studio (formerly known as Power Virtual Agent) and walks users through how to build custom co-pilots using the platform. With the 2024 updates, Co-pilot Studio now offers enhanced design features and improved access to knowledge sources, making it easier for users to create and deploy AI-powered virtual assistants.

 

#### Getting Started with Co-pilot Studio

To begin using Co-pilot Studio, users must navigate to [copilotstudio.microsoft.com](https://copilotstudio.microsoft.com) and ensure they are working in the correct environment. After accessing the platform, Jonathan demonstrates how to create a new co-pilot, which involves providing a description of the co-pilot's purpose, such as assisting users with information about Pragmatic Works and the Power Platform.

#### Adding Knowledge Sources

One of the standout features of Co-pilot Studio is its ability to pull knowledge from various sources, including public websites, files, SharePoint, OneDrive, and Dataverse. Jonathan walks through the steps of adding knowledge sources:

1. Select the "Add Knowledge" option to input knowledge from a website or file.
2. Paste the URL of a public website, such as pragmaticworks.com, to quickly integrate knowledge from that site.
3. Upload files like PDFs or Word documents, which are stored in Microsoft Dataverse, and allow the co-pilot to reference text from these documents during conversations.

#### Testing and Customizing Responses

Once knowledge sources are added, Jonathan shows how to test the co-pilot by asking questions that can be answered based on the provided sources. For example, he asks, "What is CTXP?" and the co-pilot retrieves the relevant information from the website, along with a citation linking back to the source. Users can customize the appearance and behavior of these responses, adjusting elements like citation formatting and response length.

#### Generative AI and Security Settings

Co-pilot Studio also includes AI tools that help generate responses based on user interactions. Jonathan explores how users can fine-tune the AI settings to balance accuracy and response generation, and he explains how to set up authentication for publishing the co-pilot. For security purposes, authentication options are available through Microsoft Entra, and users can manage how their co-pilot is accessed by others.

#### Publishing and Deploying the Co-pilot

Once the co-pilot is ready, users can publish it across multiple channels such as Microsoft Teams, Power Apps, or custom websites. Jonathan highlights how easy it is to point the co-pilot to the desired platform and manage deployment settings for a seamless user experience.

#### Conclusion

Co-pilot Studio is a powerful tool for creating customized virtual assistants, providing users with access to a wide range of knowledge sources and AI-powered interactions. The new 2024 features enhance its capabilities, making it easier to build and deploy co-pilots tailored to specific needs. 

Don't forget to check out the [Pragmatic Works' on-demand learning platform](https://learning.pragmaticworkstraining.com/freeTrial/MarketingSiteODLTrial) for more insightful content and training sessions on CoPilot and other Microsoft applications. Be sure to subscribe to the [Pragmatic Works YouTube channel](https://www.youtube.com/pragmaticworks?sub_confirmation=1) to stay up-to-date on the latest tips and tricks.

[View full post](https://pragmaticworks.com/blog/what-is-copilot-studio-create-custom-ai-chatbots)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Jonathon Silva"
  },
  "dateModified" : "2024-11-11T18:15:01.130Z",
  "datePublished" : "2024-11-11T18:15:00Z",
  "headline" : "What is Copilot Studio? (Create Custom AI Chatbots)",
  "image" : {
    "@type" : "ImageObject",
    "height" : 1080,
    "url" : "https://blog.pragmaticworks.com/hubfs/Eans%20YouTube%20Thumbnails%20%284%29.jpg",
    "width" : 1920
  },
  "mainEntityOfPage" : "https://pragmaticworks.com/blog/what-is-copilot-studio-create-custom-ai-chatbots",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60.0,
      "url" : "https://blog.pragmaticworks.com/hubfs/PW%20Logo-2.png",
      "width" : 217.56097
    },
    "name" : "Pragmatic Works Blog"
  }
}
```