Building Intelligent Appointment Agents with Copilot Studio

Part of our brand new Build With The Nerds Series featuring live interactive workshops where you build real solutions step by step alongside our experts.

Overview:

In this hands-on session, discover how to build a smart, conversational agent using Microsoft Copilot Studio that can dynamically schedule appointments, check availability, and integrate seamlessly with Microsoft Bookings. Whether you're in healthcare, education, or internal IT support, this demo will show how low-code tools and Power Automate can transform your scheduling workflows.

We’ll walk through designing a virtual assistant that understands user intent, queries real-time availability, and confirms bookings—all powered by Microsoft Graph API and adaptive conversation design.

📚 What You’ll Learn

🧠 Copilot Studio fundamentals: Topics, triggers, branching logic, and personalization

🔗 Microsoft Bookings integration: How to connect your agent to real-time scheduling data

⚙️ Power Automate with HTTP actions: Authenticate, query, and create bookings via Graph API

🗓️ Dynamic slot selection: Present available times using Adaptive Cards and user prompts

📤 End-to-end booking flow: From user request to confirmation email

🧩 Tips for scaling: How to adapt the agent for other industries or services

Brian Knight is the owner and founder of Pragmatic Works and is a serial entrepreneur, starting up other companies. Brian is a contributing columnist at several technical magazines and does regular webcasts. He is the author of more than 16 technical books. Brian has spoken at hundreds of technical and business conferences around the world. He has received a number of awards from the state, governor, and press like the Business Ambassador Award (Governor) and Top CEO (Jacksonville Magazine).

Building Intelligent Appointment Agents with Copilot Studio

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Overview:

Make the most out of your day by learning Power Automate!

Brian Knight