Copilot Carnival: Build an IT Helpdesk Copilot Agent
- Event Type: 🌐 Virtual Event
- Start: Feb 12, 2026 1:00 PM EST
- End: Feb 12, 2026 2:00 PM EST
- Cost: $0.00
- Instructors: Brian Knight, Devin Knight
- Event Categories: , ,
- Tickets: Get your ticket HERE
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🌐 Virtual Event
Event description
The Copilot Carnival is a live webinar series focused on practical, real-world use of Microsoft 365 Copilot and Copilot Studio. Across this series, Brian Knight and Devin Knight will go beyond high-level AI concepts to show you how Copilot actually works in practice — from writing better prompts to building agents that support research, IT helpdesks, teaching, and everyday business workflows. **Build an IT Helpdesk Copilot Agent** Design a Copilot agent that triages issues, answers FAQs, and triggers actions like password resets and ticket creation. We will connect to knowledge bases and forms, capture context for clean handoffs to humans, and measure impact with simple analytics. Demos include student device support and LMS how‑to guidance for schools plus HR and finance self‑service scenarios for any organization. Follow along and leave with a blueprint you can adapt in your tenant
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Get tickets:
| Ticket type | Price | Quantity |
|---|---|---|
| Copilot Carnival: Build an IT Helpdesk Copilot Agent (Feb 12, 2026 – 2/12/26) | $0.00 | |
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Instructor – Brian Knight
Brian Knight is the owner and founder of Pragmatic Works and is a serial entrepreneur, starting other companies throughout his prolific career. He is the author of more than fifteen technical books and has spoken at dozens of conferences like PASS, SQL Connections, and TechEd. He has received a number of awards from the state, governor and press including the Business Ambassador Award (Governor) and Top CEO (Jacksonville Magazine). He is on the board of the region’s Chamber of Commerce and Economic Development Corporation.