FAQ

We offer monthly and annual billing options. Check out our pricing page for all of the details.

Yes, you can cancel your plan at any time in your account settings. To change subscriptions, you would need to cancel your current one and purchase the other subscription. You can also reach out to our team directly and we would be happy to assist with this.

Reach out to your renewal specialist. We will assist you with your renewal needs, and also with managing your subscriptions (both groups and individuals). Please feel free to contact us.

Each subscription comes with a feature known as “Ask the Instructor” where you can post questions about the content in the courses and one of our expert instructors will reach out and answer the question. These questions should be about topics discussed in the class only. You have access to this feature as long as you have a subscription.

When you purchase online you will receive immediate access to your training subscription. If you are purchasing the subscription for someone else, you will receive a link in your email to send to them for registration and access.

Course files can be downloaded any time if your subscription is still active.

You can access the courses from any desktop web browser.

Within 14 days a subscriber may cancel and receive a full refund if they do not download course files from any available classes and/or they do not complete more than 50% of any classes. Subscribers that download course files from any available classes or complete more than 50% of any course will be deemed to have actively used the subscription and are not eligible for a refund of any amount.

Any invoice amount under $5,000 may be paid using a credit card. Amounts over $5,000 should be paid using other options such as, check, wire transfer, etc.

Upon conclusion of the course you may receive a certificate of completion.

Reach out to your instructor to see if we’re able to make any accommodations.

Each Bootcamp is 3-5 days.

Generally, Bootcamps start at 9AM and end at 5PM. Make sure to check specific events for time zone.

No, but we do have packages that include a license to our On-Demand learning courses covering the same topics.

Each Bootcamp includes a .zip file that contains all the supporting material required for the course.

One week prior to the course you will receive a calendar invite containing all the pertinent information about attending the class.

The instructor will use Microsoft Teams to screen share during the event.

• In order to cancel or reschedule a purchased training please submit an email request to training@pragmaticworks.com
• Please submit all cancellation requests within 14 days of scheduled course date in order to receive a full refund of paid registration fees.
• No shows and cancellations not made within the specified cancellation period will incur the full cost of registration.

Passes expire 12 months from the date of issuance.

Each subscription comes with a feature known as “Ask the Instructor” where you can post questions about the content in the courses and one of our expert instructors will reach out and answer the question. These questions should be about topics discussed in the class only. You have access to this feature as long as you have a subscription.

We have a limited number of seats available in our Bootcamps and they fill up fast. Sign up as soon as possible! After payment work with your concierge to set-up registration.

Season Learning Passes are sold on an individual basis and cannot be shared or transferred.

Any invoice amount under $5,000 may be paid using a credit card. Amounts over $5,000 should be paid using other options such as, check, wire transfer, etc.

A subscriber may cancel and receive a full refund within 14 days.  However, a subscriber may only cancel  if they did not attend a live session, Bootcamps, download course files from any available classes and/or complete more than 50% of any classes. 

We give you the option of sending one of our top-notch trainers to your facility, offering the training at our Jacksonville, FL location or virtually. With all our training opportunities, we focus on learning with a purpose. That means rather than training to help pass a test, we teach your team how to be more effective at their job.

This always sounds like a great idea until it gets implemented. We highly recommend using the data we’ve designed for the class for a couple reasons:

1. We’ve designed datasets that can fully show you the capabilities of the tools we teach. If we use your data, there’s a good chance we will not be able to show a part of the tool because your data doesn’t support it.
2. It can be too costly to pay for the additional time to retrofit our training on a company’s dataset.

As an alternative to teaching the class on your data, we often implement a “Hackathon” where students have time to implement what they’ve learned in the class on their own data with the help of the onsite instructor.

Yes, we allow for limited customizations to be made to a course outline. That means we can easily remove topics that are not applicable to your company and replace them with others if the added content comes from a course we’ve already developed. For example, if after reviewing our outline you discover that 2 of the 12 topics we cover in a course do not apply to you, depending on the duration of those 2 topics, they could potentially be replaced with different subjects from another course.

Typically, training courses are anywhere between 1 and 4 days, but the duration can vary depending on the course selected, if you would like time for labs, or if you would like to take out topics that do not apply to your company. For example, we can teach the same number of topics in 4 days that we also teach in 2 days if we remove time for hands on labs, although we highly recommend keeping hands-on labs.