Meet Amelia Roberts
About
Amelia Roberts holds a Master's Degree in Education and spent over a decade teaching students across K-12 classrooms before joining the Pragmatic Works team. Her background as an educator gives her a unique ability to help learners navigate change, adopt new technology, and build lasting skills through practical, real-world application.
At Pragmatic Works, Amelia specializes in Microsoft Copilot, AI adoption, and custom agent development. She works with business leaders, knowledge workers, and technical teams to identify high-value opportunities for AI and guide them from experimentation to meaningful business impact. Whether helping executives streamline daily tasks with Copilot, designing agents to automate repetitive processes, or enabling teams to work more effectively with AI, Amelia focuses on delivering solutions that are both practical and sustainable. She also brings extensive experience with the Microsoft Power Platform and Power BI, helping organizations automate workflows, uncover insights from data, and improve decision-making.
Amelia is passionate about creating learning experiences that encourage curiosity, hands-on exploration, and immediate application. Her goal is to ensure participants leave with the confidence and skills needed to make AI a natural part of their daily work.
Outside of work, Amelia enjoys coaching a competitive dance team, reading, and spending time with her son.
Certifications
PL-300: Power BI Data Analyst Associate
Microsoft
DP-900: Azure Data Fundamentals
Microsoft
PL-900: Power Platform Fundamentals
Microsoft
DP-600: Fabric Analytics Engineer Associate
Microsoft
AI-901: Azure AI Fundamentals
Microsoft
AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals
Microsoft
AB-620: AI Agent Builder Associate
Microsoft
AB-730: AI Business Professional
Microsoft
Course
Power BI for the Consumer
This "Power BI for the Consumer" course provides a concise and user-friendly introduction to Microsoft Power BI, focusing on empowering individuals with the skills needed to effectively consume and interpret data visualizations. Participants will learn how to navigate the Power BI interface, interact with reports and dashboards, and gain insights from data presented in a business intelligence context. The course emphasizes practical knowledge and hands-on experience, making it accessible for individuals seeking to enhance their data literacy and decision-making capabilities.
Course
Copilot in Microsoft Excel
This course will introduce you to the powerful capabilities of Copilot, an AI-powered digital assistant that is integrated into Microsoft Excel. Copilot is designed to help users with their tasks by providing suggestions and automating processes. It combines the power of large language models with your data in the Microsoft Graph and the Microsoft 365 apps to turn your words into the most powerful productivity tool on the planet.
Throughout this course, you will learn how to use Copilot to unleash your creativity, unlock productivity, and uplevel your skills in Excel. You will discover how Copilot can help you with tasks such as data analysis, formula creation, and chart generation. By the end of this course, you will have a solid understanding of how to use Copilot to enhance your productivity and efficiency in Excel.
Course
Copilot in Microsoft Word
Microsoft Copilot is an AI-powered digital assistant that aims to provide personalized assistance to users for a range of tasks and activities. Copilot is built on technologies from a company called OpenAI and is designed to help users with their tasks by providing suggestions and automating processes. Copilot combines the power of large language models with your data in the Microsoft Graph and the Microsoft 365 apps to turn your words into a powerful productivity tool. Embedded in the Microsoft 365 apps you use every day, including Word, Copilot works alongside you to help unleash your creativity, unlock productivity, and uplevel your skills. In this course, you will learn how to use Copilot in Microsoft Word to streamline your writing process and improve your productivity.
Course
Copilot in Microsoft Outlook
This training class will introduce you to the powerful integration of Copilot and Microsoft Outlook. Copilot is an AI-powered digital assistant that provides personalized assistance to users for a range of tasks and activities. It combines the power of large language models with your data in the Microsoft Graph and the Microsoft 365 apps to turn your words into the most powerful productivity tool on the planet.
In this class, you will learn how Copilot can work alongside you in Microsoft Outlook to help you manage your emails, calendar, and tasks more efficiently. You will discover how Copilot can provide suggestions, help you stay organized, and make it easier for you to communicate with your team.
By the end of this training class, you will have a solid understanding of how Copilot and Microsoft Outlook can work together to enhance your productivity. You will be equipped with the knowledge and skills to effectively use these tools to achieve your goals.
Course
Copilot in Microsoft Teams
This class provides an overview of Copilot, an AI helper within Microsoft's ecosystem that provides suggestions and automates processes. It discusses how Copilot can be integrated into Teams and has a dedicated app that brings full capabilities of Microsoft 365. Copilot can give live recaps, take notes, and generate chats during meetings. The class also provides tips and tricks for using Copilot, including writing clear and concise prompts with enough context and information.
Course
Introduction to Copilot Studio
In this course, you will learn how to use Copilot Studio, a platform that lets you create and manage AI-powered copilots, also known as chatbots or virtual agents. Amelia, your instructor, will guide you through the features and capabilities of Copilot Studio, such as low-code development, generative AI, knowledge, topics, actions, channels, and analytics. You will also see how to integrate Copilot Studio with other Microsoft products, such as Power Automate and Teams. By the end of this course, you will be able to build, train, and deploy your own custom copilot for various scenarios and audiences.
Course
Master the MS-900: Microsoft 365 Fundamentals
The MS-900 course serves as a foundational introduction to Microsoft 365, delving into essential concepts vital for understanding cloud computing and productivity with Microsoft's suite of services. Through comprehensive modules, participants gain insights into core services like Exchange Online, SharePoint Online, Teams, and more, learning how these tools facilitate collaboration, communication, and productivity within organizations. Moreover, the course explores cloud concepts, explaining the fundamental principles of cloud computing and how Microsoft implements them within the Microsoft 365 ecosystem. Security, compliance, privacy, and trust are also emphasized, ensuring participants grasp the importance of safeguarding data and maintaining regulatory compliance in cloud-based environments. Whether for IT professionals exploring cloud technologies or business users seeking to optimize their productivity with Microsoft 365, the MS-900 course provides a solid foundation for leveraging the capabilities of Microsoft's cloud platform effectively.
Course
Microsoft Forms Fundamentals
The "Microsoft Forms Fundamentals" course is designed to equip participants with the essential skills and knowledge required to proficiently utilize Microsoft Forms for streamlined data collection and survey creation. Throughout the course, participants will delve into the foundational features of Microsoft Forms, gaining hands-on experience in designing surveys. The curriculum covers key topics such as form customization, question types, sharing, and result analysis.
Course
Microsoft Forms Mastery
Unlock the full potential of Microsoft Forms with our course focused on seamless integration with PowerPoint, Power Automate, and Power BI. Learn to create engaging surveys and quizzes, embed forms in presentations, automate workflows, and analyze data with ease. Elevate your skills and maximize the impact of Microsoft Forms across various professional domains.
Course
Microsoft Whiteboard
Discover the art of collaboration and ideation with Microsoft Whiteboard. In this course, delve into the fundamentals of digital collaboration, efficient inking and drawing techniques, and best practices for maximizing productivity. Learn how to seamlessly collaborate with team members, unleash creativity through digital ink, and implement best practices for effective use of Microsoft Whiteboard. From real-time collaboration to advanced features, this course will empower you to transform your teamwork and presentations.
Course
Power BI Calculation Groups
Discover the transformative potential of Calculation Groups in Power BI with our specialized course. In this program, we delve deep into essential features such as aggregations, time intelligence, role-playing tables, and currency conversion. Through hands-on tutorials and practical examples, you'll learn how to harness Calculation Groups to streamline data analysis, adapt calculations dynamically, and gain valuable insights for informed decision-making. Whether you're a beginner or seasoned Power BI user, this course equips you with the skills to optimize your data analysis workflows and unlock the full potential of Power BI.
Course
Microsoft OneDrive Fundamentals
This is an introduction to Microsoft OneDrive Fundamentals, a course that teaches you how to use OneDrive for organizing, collaborating, and integrating your files. Amelia, the instructor, will guide you through the key features and capabilities of OneDrive, and share some best practices to help you make the most of it. By the end of this course, you will have a solid foundation of OneDrive and how it can enhance your productivity and workflow.
Course
Learn with the Nerds - Copilot Studio: Beginner to Pro
Ready to harness the power of AI and create your very own intelligent agent? Join Amelia Roberts in this FREE live session where we explore Copilot Studio and dive deep into building AI-driven agents that go beyond basic chat functionality.
What you'll learn:
- Setting up your environment in Copilot Studio
- Navigating the Copilot Studio interface
- Adding knowledge sources for smarter AI interactions
- Enhancing user experiences with personalized responses and adaptive cards
- Tips, tricks, and best practices for AI development
Course
Pragmatic Guides - DAX Logical Functions
Master the power of DAX logical functions with instructor Amelia Roberts in this focused course on AND, OR, NOT, SWITCH, TRUE, and error-handling functions. Whether you're refining your Power BI skills or just getting started with DAX, this course will help you understand how logical expressions drive decision-making in your data models.
Each module breaks down a key function, providing clear explanations and practical examples to enhance your data calculations. By the end of this course, you'll confidently use DAX logical functions to create smarter, more dynamic reports and improve the accuracy of your analyses.
Course
Intergalactic Learn With The Nerds Day - Innovative Agent Design With Copilot Studio
In this session, Amelia Roberts will demonstrate how to leverage Copilot in Microsoft 365 (Chat and Business) to streamline workflows and enhance productivity. By integrating various concepts and data discussed throughout the day, you'll discover practical tips and techniques to make your work life easier and more efficient.
Course
Agent in a Day
Build a working AI agent in a single day. In this free, beginner-friendly workshop, Amelia Roberts walks you through the essentials of Copilot Studio—planning what your agent should do, grounding it with the right data, and shaping conversations that stay helpful and on-task. You’ll explore the building blocks step by step: prompts, actions/tools, connectors, and simple guardrails that keep experiences safe and reliable.
From first sketch to first publish, you’ll practice how to test, iterate, and improve your agent’s responses. We’ll also touch on hand-offs to humans, basic authentication, and options for sharing your agent in channels like Microsoft Teams or the web. By the end, you’ll have a clear recipe you can repeat at work—design, wire up, test, and ship agents that actually get things done.
Course
AI Literacy
Cut through the hype and learn what AI really is—and isn’t. In AI Literacy, Amelia Roberts builds a clear, practical foundation: core terms (machine learning, large language models), how these systems work at a high level, and where they shine vs. where they struggle. You’ll leave with a realistic mental model you can use to make smart, everyday decisions about AI.
Then we get hands-on. You’ll practice writing effective prompts, checking and improving AI outputs, and using AI for common tasks like brainstorming, summarizing, drafting, and simple analysis. We’ll also cover responsible use at work—privacy, bias, hallucinations, data sensitivity, and basic compliance—plus a simple checklist you can apply before you hit “send.”
Course
Responsible AI Usage
In this quick primer, Amelia Roberts shows what “responsible AI” looks like in everyday work. You’ll learn simple rules of thumb: what to share (and what never to paste in), how to sanity-check outputs, when to say where AI helped, and how to keep things respectful and within basic workplace policies.
Course
Building Copilot Studio Lite Solutions
Move fast with Copilot Studio—without the heavy lift. In Building Copilot Studio Lite Solutions, Amelia Roberts shows you how to design small, targeted copilots that solve real problems in hours, not weeks. You’ll learn a lightweight approach: define a single, clear use case, ground it with just-enough data, and wire simple actions so users get quick, reliable outcomes. Along the way, you’ll see how Lite solutions fit into your broader AI strategy and when to graduate to something bigger.
Then we’ll build end-to-end. You’ll create a minimal agent, add concise instructions, plug in one or two key tools/connectors, and test with real prompts to refine tone and accuracy. Amelia shares practical guardrails for privacy and safety, tips for measuring value, and easy ways to publish to Teams or the web. By the end, you’ll have a repeatable recipe for shipping small copilots that deliver outsized impact.
Course
Advanced Prompting
Level up from “good enough” to consistently great results. In Advanced Prompting, Amelia Roberts teaches you how to design robust prompts that hold up under pressure: break big tasks into steps, use few-shot examples to shape style, enforce structured outputs (like JSON/tables), and ground answers in your own sources to cut hallucinations. You’ll also learn to steer tone, protect sensitive info, and make prompts portable across tools and teams.
Then we go hands-on with pro patterns and QA. You’ll practice instruction hierarchies (system → task → examples), multi-turn planning, self-check prompts, and rubric-based evaluation so you can test and improve outputs quickly. We’ll cover reusable templates, prompt versioning, and lightweight guardrails for safety and compliance. By the end, you’ll have a toolkit to ship reliable, on-brand results at scale.
Course
Beginner Prompting
Start strong with AI by learning how to talk to it clearly. In Beginner Prompting, Amelia Roberts teaches simple, repeatable techniques to get useful results without jargon. You’ll learn a few core patterns—set the role and goal, give clear context and constraints, and ask for the exact format you need. We’ll practice turning vague asks into crisp prompts that produce reliable drafts, summaries, ideas, and step-by-step plans.
Then we’ll make it practical. You’ll see quick workflows for everyday tasks—email polish, meeting notes, outlines, and data-friendly tables—plus easy ways to iterate: refine, add examples, and verify facts. We’ll also cover lightweight safety: what not to paste in, how to sanity-check answers, and when to say where AI helped. By the end, you’ll have a small toolkit you can reuse anywhere you prompt.
Course
Learn With The Nerds - Agentic Agents With Copilot Studio
Stop building simple chatbots and start building Autonomous Agents. In this "Learn with the Nerds" masterclass, Brian Knight and Amelia Roberts show you how to leverage Microsoft Copilot Studio to create "Agentic Agents": AI that can trigger itself, process complex data, and execute workflows without a human ever typing a single prompt.
In this deep-dive tutorial, we build a real-world AI Resume Screener that automatically monitors an inbox, extracts candidate data into JSON format using advanced reasoning models (Claude 4.6), and routes high-quality candidates to a human for final approval.
Course
Copilot for Administrators
In Copilot for Administrators, Amelia Roberts walks you through what it takes to enable Microsoft Copilot responsibly across your organization. This course is built for admins who need Copilot to be available, useful, and predictable, without creating security, compliance, or data exposure issues. You’ll learn the core requirements for Copilot enablement and how governance, permissions, and tenant controls shape what Copilot can access and surface to users.
You’ll also explore the practical admin work that supports a successful rollout, data governance and risk management, SharePoint content and permissions readiness, Copilot Studio considerations, and deployment best practices. Amelia ties these areas together into a clear checklist you can follow for pilots, phased deployment, and long-term maintenance. By the end, you’ll have a repeatable framework for deploying Copilot in Microsoft 365 with stronger control, safer access, and better outcomes for users.
Course
Introduction to Copilot Studio: The Basics
In Introduction to Copilot Studio: The Basics, Amelia Roberts gives beginners a practical foundation for understanding and building in Microsoft Copilot Studio. You’ll learn how to navigate the core setup areas, configure important settings, and shape an agent’s behavior through clear instructions. The course also introduces key concepts like GPTs and topics so you can understand how Copilot Studio organizes conversations, responses, and user interactions.
From there, Amelia walks through the tools that help you improve, measure, and share your agent. You’ll learn how evaluation helps test quality, how analytics provide insight into usage and performance, and how publishing and channels make your agent available to users. By the end, you’ll understand the basic building blocks of Copilot Studio and have a clear path for continuing into more advanced agent design.
Course
Introduction to Copilot Studio: Knowledge
In Introduction to Copilot Studio: Knowledge, Amelia Roberts explains how knowledge sources help Copilot Studio agents provide more grounded, useful, and relevant responses. This course introduces the different types of knowledge you can connect to an agent, including documents, SharePoint document libraries, SharePoint lists, Dataverse, public websites, Azure AI Search, Snowflake, and Databricks. The focus is helping learners understand what each source is best suited for and how knowledge impacts the quality of an agent’s answers.
You’ll explore each knowledge option step by step, learning how structured and unstructured sources can support different agent scenarios. Amelia also covers how to choose the right knowledge source based on your data, security needs, maintenance requirements, and user experience goals. By the end, you’ll understand how to connect Copilot Studio agents to the right information so they can answer questions more accurately and support real business workflows.
Boot Camps
Nov 02 Microsoft Copilot Bootcamp
Join our Microsoft Copilot Bootcamp, an immersive three-day training program designed to help participants master Microsoft 365 Copilot, agent creation, advanced prompting, and Copilot Studio. Participants will learn how to improve productivity with Copilot across Microsoft 365 applications, leverage AI-powered research and analysis agents, build custom agents with Agent Builder, and create autonomous business solutions using Copilot Studio.
Through hands-on labs, real-world scenarios, and modern AI patterns, attendees will gain practical experience designing, deploying, evaluating, and orchestrating agents that automate work and enhance decision-making.
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