Power Virtual Agents in a Day

Part Of The Free On-Demand Courses

WHAT YOU'LL LEARN

Introduction to Chatbots
Create topics from existing webpages
Improve your Chatbot using entities, variables and topic redirects
Power Automate & other integrations
Chatbot optimization

This course includes:

Course Description
Outline
Instructor
System Requirements
What to Know Before Class

Course Description

Power Virtual Agents empowers subject matter experts to build intelligent conversational bots, using a guided, no-code graphical interface. Leveraging Power Automate, you can embed flows in your topics, to integrate with other business systems, creating a bot that can take action to resolve customer issues. Your bot can easily be deployed on a range of channels, and will provide you with built-in analytics to provide insight, and enable you to optimize and improve your bot to handle routine customer service issues, handing off to your agents for more complex queries.

This class is ideal for customer service managers and agents wanting to understand more about how Power Virtual Agents could work in their organizations. You will learn how to create a bot to answer common questions and resolve customer issues, automate processes and tasks, manage hand-off to support agents, deploy your bot on different channels, design and organize topics and conversations, and use analytics to gain insight and iterate and optimize your bot.

Outline

Module 00 | Introduction and Pre-requisites

36m 44s total

Module 00A | Introduction and Pre-requisites

36m 44s

Module 01 | Power Virtual Agent

84m 14s total

Module 01A | Build your First Chatbot

35m 33s

Module 01B | Create Topics from Existing Webpages

08m 27s

Module 01C | Improve your Chatbot using Entities, Variables and Topic Redirects

40m 14s

Module 02 | Power Automate & Other Integrations

35m 02s total

Module 02A | Integrate with Prebuilt Power Automate Flows

19m 52s

Module 02B | Authentication

06m 22s

Module 02C | Hand Off to Support Agent

08m 48s

Module 03 | Optimization

77m 52s total

Module 03A | Chatbot Topic Design

12m 54s

Module 03B | Best Practices for Writing Topic Trigger Phrases

21m 21s

Module 03C | Chatbot Conversation Style

25m 56s

Module 03D | Analytics, Monitoring and Chatbot Performance Improvement

13m 53s

Module 03E | Closing

03m 48s

Instructor

DEVIN KNIGHT

Training President
Devin Knight is a Microsoft Data Platform MVP, Microsoft Certified Trainer, and President of Pragmatic Works Training. He focuses on driving adoption of technology through learning. He is an author of nine Power Platform, Business Intelligence, and SQL Server books. He has been selected as a speaker for conferences like Power Platform Summit, PASS Summit, SQLSaturdays, and Code Camps for many years. Making his home in Jacksonville, Florida Devin is a contributing member to several local user groups.

Click Here To Learn More About Devin And See Certifications And Reviews

System Requirements

Have access to create a Trial Environment in Power Apps

What to Know Before Class

This course assumes you have no prior knowledge of Power Virtual Agents.

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